So, part of my summer job is making a lot of phone calls to set up appointments with my supervisor. Today, I was calling people who are already clients for periodic review appointments of their accounts. So I'm going down my list of names and numbers, and this happens as soon as the phone is answered (before I can say hello).
Her - "I don't have the time or desire to talk to you right now. We're really busy here right now with graduations and so forth, and I don't need you wasting my time. If I wanted to talk to you, why do you think I ignored your other calls?"
What kind of answering machine message is this? Oh wait, it's actually a person. The last time she was in the call-log was three months ago, and if she didn't want to talk, why didn't she ignore this one, too?
Me - "Excuse me?"
Her - "Don't pretend you've never heard of Caller ID. I know who you are, and why you're calling, and I really don't want to waste my time listening to you try to sell me things I don't need. I know I have a policy that expires in about four years, and I couldn't care less. I just don't have the money to invest in anything right now."
You could have let me say hello. And you don't know who I am, I've been working here for a week. I don't want to (and actually can't) sell you anything, and the economy is hitting everyone hard, so an appointment would make sure your current investments are working to your advantage.
Me - "I'm sorry to hear that, and if you don't feel that a meeting would be beneficial right now, that's fine. But seeing how circumstances and the economy have a way of changing, would it be ok if we checked back in about six months?"
Her - "My situation is not going to change. Like I said, we don't have the money to invest right now, and I don't foresee having it any time soon. And even if we did, we probably wouldn't be investing it. Actually, I'd be perfectly happy not investing another dime ever again. We know what policies we have, and everything we need to know to keep them where they need to be; if we need anything, we'll call."
I doubt that. Everyone's situation changes. Not investing ever again is your loss, not mine, and I'm willing to bet you don't know everything about your policy.
Me - "Well, I'm glad to hear that you know how to maintain your policies, and if you ever need anything, you know where to find us. Have a good day."
So...that was my conversation...And after it was over, I was irritated for a moment, because the woman was very rude, particularly because I was only calling to offer a
free service, so everyone could be on the same page. Then I felt empathetic for her, because these are rough times for many people, myself included. I don't always know if I'll be able to afford school, plus necessities, let alone have the money to do some of the things I enjoy. Next, I felt sorry for her, because I'm guessing she was having a bad day. She had told me she was very busy, which can be stressful, especially if things weren't going her way, and I
did inconvenience her by interrupting her afternoon by calling. And a rational person under normal circumstances who doesn't want to talk to someone they know is calling, probably wouldn't answer the phone. Now, I think I just pity her. Because her perception of the world around her has become such that she doesn't even want to hear an encouraging or hopeful word, and refuses to believe that because things haven't been easy for the last few years, that worse has happened before, and if a 100 year-long pattern continues, we'll be having another 10-20 years of massive growth starting in 5-10 years.
So that was my perspective on a not-so-pleasant part of my day. Wasn't a wonderful day, but that just means that I can appreciate the great days even more, because I've experienced enough to know that good days don't go out of style, and the proverbial store of life never sells out of them.